Willis & Ainsworth service information during covid 19  *Updated January 2021*

Willis & Ainsworth service information during covid 19 *Updated January 2021*

2nd Nov 2020

Updated November 5/01/2021

Dear Customers,

Please note the office is closed to the public. We have put these measures in place to keep ourselves open and able to serve you. 

We are operating as follows for the forseeable future. 

The phone lines are currently open:

Monday -Thursday 7:00 -12:00 & 1:00 - 4:30

Friday 7:00 -12:00 & 1:00 - 4:00

We will be operating as follows:

Gravel Deliveries

These will be made with the driver operating the tail board and tipping as directed by the customer prior to delivery or over the phone. Please leave tarpaulins and markers out in advance of delivery to help save time. Tight access sites will need special consideration so please discuss this when placing your order. We will continue delivering as normal whilst the quarries remain open.

Salt Collections

Salt collections can be booked online on the main Willis & Ainsworth website. Currently same day collections are not available although the store will let you put it through. All order correspondence will be automated through emails. Please check your emails (particularly your junk folder) for the order confirmation. On the day of collection you will get another email before our collection slot begins to notify you of your collection point.

Current salt collection windows

10:00 AM - 4:00 PM

Tuesday 10:00 AM - 4:00 PM

Wednesday 10:00 AM - 4:00 PM

Thursday 10:00 AM - 4:00 PM

Friday 10:00 AM - 4:00 PM

Salt Deliveries

During this time we will continue to be able to deliver salt. This can take up to 10 working days. Orders can be placed over the phone or online via our sister company www.thesaltshop.co.uk. Orders will be delivered to your property and placed outside your garage or door as instructed. We request that these delivery instructions are given at the time of order. At this challenging time, if you need special assistance unfortunately we may be unable to help as normal so please call the office to discuss further.

Samples of Gravel

Samples can currently be requested by email using our contact us form on the contact us page. Alternatively they can be requested by telelephone. This service is contactless at the moment and will take place at the same time as our water softener collections. Samples take 1-2 working days to arrange. Not all products are currently available as samples. 

By making these changes we will be able to continue delivering to you throughout this difficult period. We will update you of any other changes we have to make as they happen and wish you all the very best of health in the weeks to come.

Yours sincerely

Willis & Ainsworth