faq

99% of our deliveries are loose tipped. Some orders of Decorative Gravel or Ericaceous Soil may come bagged.

Deliveries are usually avaialable within 24-48 hours/1-2 working days, from the date of order. Same day deliveries are sometimes available. In the Spring and Summer deliveries can take 3-4 working days at our busiest times.We advise you book ahead where possible.

Yes we do. However it isn't always possible as we have a maximum daily capacity. We suggest you book deliveries in ahead of time

Using our delivery booking system we try to be as accurate as possible. The night before a delivery is due you should recieve a text and email confirming your delivery with an approximate delivery time. When taking your order We try to be as accommodating as possible to suit your delivery needs. We always try to book the deliveries in the most economical way possible to keep you delivery costs low.

As a rule of thumb we offer the following deliveries:

Am 1st Thing

Am

Am Last Load (around 11AM-12PM)

PM 1st Thing

Pm

Pm Last Load (around 4PM - 5PM)

Please note with externally shipped loads we cannot offer this service.

The short answer for this is no. 99% of everything we supply is loose tipped.

The reason for this is bulk bags usually hold around 750-850 KG which can make them expensive in comparison to loose tipped loads.

There are some exceptions to the rules and we can supply some materials bagged. These are mainly decorative aggregates like Eco Granite or something like Ericaceous Soil.

Alternatively if you are looking for large loads (10+ Bulk bags) of a certain material and bags are your only option we can quote you for them for you.

Please add our email: support@halothemes.com to your address book to ensure our response email isn’t marked as spam mail.

We’re available from Monday – Friday 08:30 A.M. to 06:00 P.M. (GMT+7 / Asia), Saturday and Sunday Closed.

We will try our best to reply your emails as soon as possible. However, we will prioritise email regarding Theme features and issues.

– We will reply your email regarding Theme features and issues within 24 hours.

– Regarding emails about Bigcommerce template customisation, we will reply you within 48 hours (but normally much sooner).

** Please feel understanding: we’re living & working in a different time zone (GMT+7/Asia). Therefore, if you have any questions/troubles. Please contact us directly at: support@halothemes.com and then we will try to check back/response for you ASAP.

Please see this PDF to find out the exact sizes of our 3 vehicles.

Our main delivery area includes:

Newbury

Reading

Thatcham

Hungerford

Calcot & Tilehurst

Theale

Tadley

Maidenhead

Henley on Thames

Didcot

and the surrounding towns and Villages.

We will deliver anything from 0.5 Tonnes upwards (500KG). We can deliver less but we recommend this as the starting point.

On our own vehicles we can deliver up to 11 tonnes. We use external hauliers for our 20 & 28 tonne loads and can supply as much material as you need.