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Willis & Ainsworth service information during covid 19  *Updated October 2021*

Updated October 4/10/2021

Dear Customers, We are operating as follows: 

Salt Collections Drop in orders

As of Monday 4th October the office is open for drop in collections of water softener salt. We have changed our opening hours and now close for lunch from 12:00pm - 1:00pm. Please avoid this unless you have already prebooked your order.

We ask you to respect any staff that may be in the office. If they choose to serve you it is at their discretion. 

Salt Collections Click & Collect Orders

Salt collections can be booked online on the main Willis & Ainsworth website. Currently same day collections are not available through the online store although the store will let you put it through. All order correspondence will be automated through emails. Please check your emails (particularly your junk folder) for the order confirmation. On the day of collection you will get another email before our collection slot begins to notify you of your collection point.

Pre booked salt collection windows

10:00 AM - 4:30 PM

Tuesday 10:00 AM - 4:30 PM

Wednesday 10:00 AM - 4:30 PM

Thursday 10:00 AM - 4:30 PM

Friday 10:00 AM - 4:00 PM


Salt Deliveries

During this time we will continue to be able to deliver salt. This can take up to 10 working days. Orders can be placed over the phone or online via our sister company www.thesaltshop.co.uk. Orders will be delivered to your property and placed outside your garage or door as instructed. We request that these delivery instructions are given at the time of order. At this challenging time, if you need special assistance unfortunately we may be unable to help as normal so please call the office to discuss further.

Gravel Deliveries

Are operating as normal please phone the office to place your order. 

Samples of Gravel

As of Monday 4th October the office is open for drop in collections of samples. Due to staffing we may no longer be able to quote at the same time. We have also changed our opening hours and now close for lunch from 12:00pm - 1:00pm. We ask you to respect any staff that may be in the office. If they choose to serve you it is at their discretion. 

Samples can also be requested by email using our contact us form on the contact us page. Alternatively they can be requested by telelephone. Samples take 1-2 working days to arrange. Not all products are available as samples. 

By making these changes we will be able to continue delivering to you throughout this difficult period. We will update you of any other changes we have to make as they happen and wish you all the very best of health in the weeks to come.

Yours sincerely

Willis & Ainsworth

Regional Delivery

We have a range or vehicles to suit your needs

All Major Cards Accepted

We accept all major credit and debit cards by phone or via payment on the website

Shop With Confidence

Expert Advisors

Our phone lines are open to help you with any questions you might have with sand and gravel

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