Covid 19 Update - UPDATED 26/3/2020 @ 16:30
Update 26/3/2020 @ 16:30
Following further conversations with our staff and suppliers we are still open and delivering existing orders as promised for tomorrow 27/3/2020.
We will discuss our plan for next week over the next 24 hours and hope to update you as soon as possible
We currently are not taking new orders but new enquiries are currently being added to a list which we will be assessing on a daily basis.
If you have any further questions email us using the CONTACT US FORM on the website. We will come back to you as soon as possible.
Update 24/3/2020 @ 11:48
In response to the lock down announcement we would like to let you all know we are still open for existing deliveries only.
New deliveries are currently not being taken as we are currently waiting further information.
Some materials will be unavailable until further notice and any customers affected by this will be contacted by phone as soon as possible.
Please note we are extremely busy at the moment with phone calls and deliveries.
For water softener salt orders we ask you to book them online at wwww.thesaltshop.co.uk please refrain from calling if possible. All orders are scheduled to be delivered as normal.
For Gravel, Soil and Sand deliveries if we are unable to pick up your call. Please leave us a voicemail or email us using the CONTACT US FORM on the website. We will come back to you as soon as possible.
Original Post 17/3/2020
At the moment we have taken the hard decision to close the office to the general public. This means that we are unable to facilitate salt collections and sample requests.
We will be open for deliveries as usual and operating a safe delivery procedure as follows:
These will be made with the driver operating the tail board and tipping as directed by the customer prior to delivery or over the phone. Please leave tarpaulins and markers out in advance of delivery to help save time. Tight access sites will need special consideration so please discuss this when placing your order. We will continue delivering as normal whilst the quarries remain open.
During this time we will continue to be able to deliver salt. This can take up to 10 working days or if required we can offer 2 day express delivery at an additional cost. Orders can be placed over the phone or online via our sister company www.thesaltshop.co.uk. Orders will be delivered to your property and placed outside your garage or door as instructed. We request that these delivery instructions are given at the time of order. At this challenging time, if you need special assistance unfortunately we may be unable to help as normal so please call the office to discuss further.
By making these changes we will be able to continue delivering to you throughout this difficult period. We will update you of any other changes we have to make as they happen and wish you all the very best of health in the weeks to come.
Willis & Ainsworth